It was an airfare deal too good to be true: fly first class to Hong Kong for just 4 frequent flier miles and $33 in taxes.
Clearly, it was a computer glitch. But it’s also turning out to be the first major test of the Department of Transportation’s new consumer protection rules prohibiting airlines from “increasing the price after the consumer completes the purchase.”
On Sunday, computers at United Airlines erroneously let passengers book flights to Hong Kong — or other places in Asia connecting in Hong Kong — in exchange for 4 miles, plus government taxes. Frequent fliers quickly shared the error on blogs and online chat rooms. Some, such as Ben Schlappig who runs the site One Mile at a Time, advised people not to call the airline, saying, “there’s no need to bring further attention to this pricing.”
A business class seat for a flight on United to Hong Kong goes for about $8,500 or 120,000 frequent flier miles; first class costs $10,250 or 140,000 miles.
Read More: @ crownheights.info
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